Information on Cancellation
Right to Cancellation
You are entitled to cancel your declaration of contract within 14 days in writing (for example: letter, fax, e-mail) without stating any reasons or - if the goods have been provided to you prior to the expiration of the time limit - also by the return of the goods. The time limit commences after the receipt of this information in writing, but not before the receipt of the goods at receiver's end (and/or not before the receipt of the first partial delivery in case of recurring deliveries of goods of the same kind) and also not before the fulfilment of our information obligations according to Article 246, Section 2 in connection with Section 1, Subsections 1 and 2 of the Introductory Act of the German Civil Code (EGBGB) and our obligations under Section 312g, Subsection 1, Sentence 1 of the German Civil Code (BGB) in connection with Article 246, Section 3 of the Introductory Act of the German Civil Code (EGBGB). In order to comply with the period allowed for cancellation, it is sufficient to send off the declaration of cancellation or the goods in good time. Any cancellation shall be forwarded to:
Managing Directors: Andreas Förster, Lars Schulze
Consequences of CancellationIn case of an effective cancellation, the services received by either side shall be returned, and any benefits drawn (for instance: interest) shall be refunded. If you are unable to return and/or refund the service received and any benefits (for instance: advantages of use) or to return such service and benefits partially, or if you are able to return and/or refund such service and benefits only in a deteriorated condition, you shall be obliged to grant us compensation for lost value to that extent. You shall grant compensation for lost value in connection with the deterioration of goods and any benefits drawn only to the extent that such benefits or deterioration are due to a handling of goods going beyond the checking of properties and of the mode of operation. "Checking of properties and of the mode of operation" shall have the meaning of testing and trying the respective goods as it may be possible or usual in a shop. Any goods that can be forwarded in parcel form shall be returned at our risk. You shall bear the regular costs of the return shipment if the supplied goods correspond to the ordered goods and if the price of the goods to be returned does not exceed an amount of GBP 35.00 or if, in case of a higher price of the goods, you have not yet made the counter-performance or a contractually agreed partial payment at the time of the cancellation. Otherwise, the return shipment is without costs for you. Any goods which cannot be forwarded in parcel form will be collected at your end. Any obligations regarding the reimbursement of payments shall be fulfilled within 30 days. Your time limit commences at the date of sending off your declaration of cancellation or the goods, while our time limit commences at the date of receiving such declaration
This right to cancellation does not apply to the delivery of any goods which are manufactured according to customer specifications or which are clearly tailored to the personal needs of the buyer.
End of Information on Cancellation